Residential Lettings
Property marketing, accompanied viewings, referencing and tenancy setup, with ongoing support tailored to landlords and tenants.
Learn moreIndependent. Experienced. Local.
Find a home you’ll love
Helping landlords, tenants, buyers and sellers across West London with friendly advice and dependable service since 2013.
A personal approach to property
We support landlords, tenants, buyers and sellers throughout the property journey. Our service combines local knowledge with clear communication and practical management.
West LondonLocal market focus
Sales & LettingsComplete agency service
ManagementOngoing portfolio support
Our services
Property support made simpler
Residential Sales
From accurate pricing and presentation through to negotiation and progression, Savoy provides personal support throughout the sale of your West London property.
Learn more“This agency is very professional. Savoy kindly helped me through the whole process and understood immediately what my needs were.”
Client testimonialLive property portfolio
Properties to rent & for sale
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Lettings with Savoy
Let with confidence
A personal, proactive lettings service for West London landlords, from the first valuation through to move-in and ongoing management.
A complete lettings service
Professional support from marketing to management
Whether you own one property or a larger portfolio, we provide practical support to help protect your investment, secure suitable tenants and reduce day-to-day administration.
You can choose the level of service that suits you, from Let Only through to Rent Collection and Full Management.
Our approach
Your letting, carefully managed
Valuation & rental strategy
A realistic rental appraisal based on current local demand, comparable evidence and your preferred timescale.
Marketing & presentation
Professional presentation, photography, property particulars and exposure across the major property portals.
Viewings
Well-managed viewing arrangements with timely feedback and clear communication throughout.
Referencing & checks
Applicant referencing and the required tenancy checks before a tenancy is agreed.
Tenancy setup
Preparation of tenancy documentation, move-in arrangements and the required pre-tenancy information.
Ongoing management
Where instructed, we can manage rent collection, maintenance, inspections, renewals and compliance reminders.
Service options
Choose the support that works for you
Let Only
Valuation, marketing, viewings, referencing and preparation of tenancy documentation.
Rent Collection
Monthly payment monitoring, arrears chasing and clear landlord statements.
Fully Managed
Rent collection, landlord statements, maintenance coordination, routine inspections, tenancy renewals and compliance reminders.
HMO Management
Dedicated assistance for shared accommodation and ongoing compliance administration where applicable.
Why let with Savoy?
Local knowledge. Personal service.
As an independent West London agency, we focus on straightforward advice, responsive communication and hands-on support throughout the tenancy.
West London expertiseLocal knowledge built through years of working across the area.
Major portal exposureMarketing across Rightmove, Zoopla and OnTheMarket.
Flexible service levelsChoose Let Only, Rent Collection or Full Management.
Practical landlord supportClear communication and ongoing assistance throughout the tenancy.
Ready to talk?
Start with a free lettings valuation
Tell us about your property and a member of the Savoy team will contact you to discuss the next steps.
Selling with Savoy
Thinking of selling?
Our dedicated sales service combines local market knowledge, professional marketing, accompanied viewings, buyer qualification, negotiation and proactive sales progression.
Explore our sales serviceFree valuation
Request your property valuation
Complete the short guided form and a Savoy property expert will contact you within one working day.
✓ Sales or rental appraisal✓ Local market insight✓ No obligation
Selling with Savoy
Sell with confidence
A personal, proactive sales service for West London homeowners, from the first valuation through to completion.
A complete sales service
Experienced advice from valuation to completion
Every sale is different. We combine local market knowledge with clear communication, considered marketing and active progression to help you achieve the strongest possible result.
From setting the right asking price to managing viewings, offers, solicitors and buyers, a member of the Savoy team stays involved throughout the process.
Our approach
Your sale, carefully managed
Valuation & pricing
A realistic market appraisal based on local demand, comparable evidence and your timescale.
Presentation & marketing
Professional presentation, photography, property particulars and exposure across the major property portals.
Viewings
Well-managed viewing arrangements with timely feedback and clear communication throughout.
Buyer qualification
We establish the buyer's position, chain status and ability to proceed before progressing an offer.
Negotiation
Experienced negotiation focused on achieving the best realistic outcome while keeping the transaction moving.
Sales progression
Proactive communication with buyers, solicitors and other agents from offer agreed through to exchange and completion.
Why sell with Savoy?
Local knowledge. Personal service.
As an independent West London agency, we focus on straightforward advice, responsive communication and hands-on support.
West London expertiseLocal knowledge built through years of working across the area.
Major portal exposureMarketing across Rightmove, Zoopla and OnTheMarket.
Qualified buyersWe establish a buyer's position before progressing an offer.
Proactive progressionRegular follow-up through the legal process to help reduce avoidable delays.
Ready to talk?
Start with a free sales valuation
Tell us about your property and a member of the Savoy team will contact you to discuss the next steps.
Tenant services
Here when you need us
Property search, moving guidance and a clear route for maintenance support.
Search Properties
Browse available homes and request a viewing online.
View propertiesMoving In
Guidance on referencing, deposits, tenancy documents and keys.
More infoMaintenance Support
Report non-emergency repairs through the online form below.
Report a repairMoving in
What to expect before you collect the keys
Referencing
Applicants are normally asked to provide identification, proof of address, income or employment information and previous landlord details where relevant. Referencing requirements can vary depending on the tenancy and applicant circumstances.
Deposits
Where a tenancy deposit is required, Savoy will explain the amount due and the protection arrangements that apply. Any holding deposit, tenancy deposit and permitted payments will be explained before you commit.
Tenancy documents
Before move-in you will receive the tenancy agreement and any relevant prescribed or supporting documents. Please read them carefully and ask us about anything you do not understand before signing.
Keys & move-in
Once the tenancy is completed and the required cleared funds and documents are in place, Savoy will confirm key collection or handover arrangements together with the agreed tenancy start date.
Requirements vary by property and tenancy. The Savoy team will confirm the exact process for your application.
Report maintenance
Tell us what has happened
For immediate danger, fire, a suspected gas leak or serious flooding, contact the relevant emergency service first.
Property calculators
Plan with confidence
Useful mortgage and rental tools for buyers, landlords and tenants.
Buyers
Mortgage calculator
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Landlords & tenants
Rental calculator
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Legal & compliance centre
Clear information. Professional standards.
Privacy, cookies, complaints, client money protection, redress and regulatory information.
Data protection
ICO registration: ZB547556
Client money protection
UKALA membership and CMP information.
Independent redress
Redress and complaints information is set out below.
Identity checks
Information about anti-money laundering and verification requirements.
Privacy Notice
This notice explains how Savoy Property Consultants may collect, use, retain and share personal information when providing estate agency, lettings and property-management services.
Who we are
Savoy Property Consultants acts as a property agent and property manager. Data-protection enquiries may be sent to info@savoyproperty.co.uk.
Information we may collect
Depending on your relationship with us, this may include contact details, identification documents, property information, tenancy details, financial and payment information, communications, viewing preferences, maintenance information, references and information required for legal or regulatory checks.
How information is collected
Information may be provided directly by you, received from landlords, tenants, applicants, contractors, referencing providers, professional advisers, public registers, website forms and the business systems we use to provide our services.
Purposes and lawful bases
We may process information to respond to enquiries, arrange viewings, market properties, negotiate transactions, manage tenancies, collect rent, coordinate maintenance, complete identity and regulatory checks, protect legal rights, prevent fraud and provide requested services. Depending on the activity, the lawful basis may be contract, steps before entering a contract, legal obligation, legitimate interests or consent.
Sharing information
Where necessary, information may be shared with landlords, tenants, applicants, contractors, utility or service providers, referencing companies, deposit schemes, insurers, professional advisers, regulators, law-enforcement bodies, redress or protection schemes, website, property-management and other technology providers.
Retention
Information is retained only for as long as reasonably necessary for the relevant service, legal obligations, accounting, complaints, claims, fraud prevention and regulatory requirements.
Your rights
Subject to UK data-protection law, you may have rights to access, rectify, erase or restrict personal information, object to certain processing, withdraw consent and request data portability where applicable.
Complaints
You may contact Savoy first. You may also complain to the Information Commissioner’s Office if you believe your data has been handled unlawfully.
International transfers and security
Where suppliers process data outside the UK, appropriate safeguards should be used. Savoy should apply access controls, staff procedures, secure systems and supplier checks appropriate to the information held.
Cookie Policy
Cookies and similar technologies may be used to make the website function, remember preferences, understand website use and support optional marketing features.
Necessary cookies
These support essential functionality such as security, cookie preferences, forms, saved properties and site navigation. They cannot usually be disabled through the website.
Analytics cookies
These help measure how visitors use the website. They should remain disabled until the visitor gives consent.
Functional cookies
These may remember choices or enable optional services such as maps, embedded content or enhanced property features.
Marketing cookies
These may be used for advertising or cross-site measurement. They should remain disabled unless explicit consent is obtained.
Changing your choice
Visitors can reopen Cookie Settings from the footer at any time. Browser settings can also be used to remove or block cookies.
Website Terms of Use
The website provides general property information and does not create a contractual relationship unless separately agreed in writing.
Property particulars
Property descriptions, measurements, photographs, floorplans, maps and other particulars are provided in good faith for guidance. Applicants and buyers should make their own enquiries and obtain appropriate professional advice.
Availability and pricing
Availability, asking prices and rents may change without notice. Information should be confirmed with Savoy before relying on it.
Intellectual property
Website content, branding and design may not be copied or reused without permission, except where permitted by law.
External links
Savoy is not responsible for third-party websites, services or content linked from this website.
Accessibility Statement
Savoy aims to make this website usable by as many people as reasonably possible, including users of screen readers, keyboard navigation and magnification tools.
We review the website for colour contrast, text scaling, keyboard navigation, form labelling, alternative text and mobile accessibility, and welcome feedback where improvements can be made.
Accessibility concerns may be reported to info@savoyproperty.co.uk.
Complaints Procedure
- Raise the complaint with the relevant member of staff or property manager.
- If unresolved, submit the complaint in writing to Savoy’s senior management, clearly setting out the issue and desired resolution.
- Savoy should acknowledge the complaint and investigate it in accordance with its internal complaints process.
- After Savoy’s final response, or where the applicable timescale has expired, the complainant may be able to refer the matter to the relevant independent redress scheme or The Property Ombudsman, where applicable.
Anti-Money Laundering Information
Estate agents and relevant property businesses may be required to verify identity, address, ownership, source of funds and other information before or during a transaction.
Additional checks may be requested where required by law, risk assessment, lender, solicitor or compliance procedures. Failure to provide required information may delay or prevent a transaction.
UKALA Client Money Protection
Savoy Management Ltd is a member of UKALA and holds client money protection through the UKALA Total Loss CMP Scheme. UKALA membership number: 6692.
The certificate confirms membership since 17 June 2021 and client money protection for landlords and tenants.
View CMP certificateProfessional Memberships and Redress
Savoy Management Ltd is a member of UKALA, is a member of the Property Redress Scheme (PRS), and is a member of TPO, The Property Ombudsman.
Our complaints procedure should be followed first. Where appropriate after Savoy’s final response, a complainant may be able to refer the matter to the relevant independent redress scheme or The Property Ombudsman, where applicable.
Clear and transparent
Our fees and permitted payments
Details of our landlord service charges and the payments that may apply to residential tenants in England.
Important information
Fees displayed clearly and inclusively
All percentages and fixed charges below show the VAT-inclusive amount. Where a service is described as subject to VAT, the VAT-inclusive total is displayed alongside it.
We are a member of the Property Redress Scheme (PRS) and the UKALA client money protection scheme.
Residential tenants
Tenant fees and permitted payments
For assured residential tenancies in England, tenants are not charged administration, referencing, tenancy-agreement, renewal, guarantor, inventory, check-in or check-out fees.
Rent
Rent payable under the tenancy agreement. Rent must not be required before the tenancy agreement has been signed by the relevant parties.
Refundable holding deposit
Up to one week’s rent to reserve a property, subject to the statutory rules governing repayment or lawful retention.
Refundable tenancy deposit
Up to five weeks’ rent where annual rent is below £50,000, or up to six weeks’ rent where annual rent is £50,000 or more.
Tenant-requested tenancy change
£50 including VAT, or the agent/landlord’s reasonable evidenced costs where those costs are higher.
Lost keys or security devices
The reasonable evidenced cost of replacing a lost key, fob or security device where the tenancy agreement permits the charge.
Late payment of rent
Where provided for in the tenancy agreement, interest may be charged once rent has been outstanding for at least 14 days, at no more than 3% above the Bank of England base rate.
Tenant-requested early termination
Reasonable costs and losses arising from a tenant’s request to end the tenancy early, subject to the applicable tenancy type and statutory limits.
Utilities and other services
Payments for utilities, communication services, television licence and council tax where the tenancy agreement makes the tenant responsible for paying them to the relevant provider or authority.
No prohibited tenant fees: Savoy does not charge tenants for referencing, credit checks, tenancy agreements, renewals, guarantor agreements, administration, inventories, check-ins or check-outs for tenancies covered by the Tenant Fees Act.
Landlord services
Landlord fees
The following service charges are taken from Savoy Property Consultants’ existing published landlord-fee schedule.
Let Only
8% + VAT
9.6% including VAT
Calculated on the fixed term and payable in full when the tenancy commences.
Minimum fee: £720 including VAT per annum (£600 plus VAT).
Renewal to the same Savoy-introduced tenant: 6% including VAT (5% plus VAT).
- Market appraisal, photography and marketing
- Accompanied viewings and feedback
- Reference checking
- Tenancy agreement
- Deposit collection and registration
- Annual rent statement
Rent Collection
10% + VAT
12% including VAT
Includes the Let Only service together with ongoing rent administration.
- Collection of rent on the due date
- Monthly and annual rent statements
- Management of property utilities
- Deposit registration administration
- Rent arrears management
- Service of statutory notices where appropriate
Any external legal costs remain the landlord’s responsibility.
Full Management
12% + VAT
14.4% including VAT
Includes the Let Only and Rent Collection services plus ongoing management.
- Six-monthly inspections
- Arrangement of required safety certificates
- Check-in and check-out inventory arrangements
- Maintenance and repair coordination, subject to approval
- Statutory notice administration
- Rent reviews and tenancy renewals
- Deposit-release management
Additional third-party costs, contractor charges, safety certificates, inventories, legal work and other disbursements may apply where instructed or required. These should be agreed and disclosed in the landlord’s terms of business before commitment.
Why choose Savoy
Professional standards with a personal service
Independent advice, transparent fees and organised property management across West London.
Local knowledge
Focused experience across East Acton, Shepherd’s Bush, Hammersmith, Ealing and surrounding West London areas.
Transparent fees
Landlord and tenant fee information displayed clearly, including VAT-inclusive figures where applicable.
Protected client money
Client money protection arranged through UKALA, subject to current membership and certificate details.
Clear complaints route
Formal internal complaints handling with access to independent redress where applicable.
Meet the team
People behind the property
Friendly, experienced and ready to help.
ST
Sales & Lettings Team
Property marketing, viewings, negotiations and tenancy progression.
PM
Property Management
Tenancy support, maintenance coordination and day-to-day management.
AC
Accounts & Compliance
Rent administration, statements, compliance monitoring and internal records.
Resources
Guides for landlords and tenants
Practical property information in one place.
Landlord guide
Letting options, management services, compliance and fees.
Open guide →Tenant guide
Moving in, reporting repairs, deposits and tenancy support.
Open guide →Property calculators
Mortgage repayment, rental yield and affordability tools.
Open calculators →Legal & compliance
Privacy, cookies, complaints, AML, redress and client money protection.
Open legal centre →About Savoy
An independent agency with local knowledge
Our approach
Independent expertise across West London
Savoy Property Consultants opened in 2013 and our team brings more than thirty years of combined experience in the West London property market. Over the years we have worked with a wide range of clients, each with different property needs, priorities and ambitions.
Our local market knowledge is matched by a personal, straightforward approach. We help landlords, tenants, buyers and sellers through residential sales, lettings and property management, with clear communication and practical support from first enquiry through to completion, move-in and ongoing management.
As an independent agency, we focus on building long-term relationships and providing advice tailored to each client rather than a one-size-fits-all service.
Contact Us
Speak to the Savoy team
Contact details
Telephone
020 8749 4111
Property management
Krystal@savoyproperty.co.uk
Office
2 Erconwald Street
London W12 0BS
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